Who should you ask for help?

First thing we should tell you is who is who on the AwardSpace Forums

Support/Sales Team -
The Awardspace Support and Awardspace Sales teams are the actual System Administrators for AwardSpace.com, they are the ones who respond to the emails that we send to support@awardspace.com or to sales@awardspace.com These teams of people are the ones who fix the servers and make the Terms of Service by which we as users all have to comply with.

Forum Support
Is an AwardSpace Forum usergroup consisting mainly of Forum Admin and a few System Admin who regularly assist users on the Forums. The Members of this usergroup are the only Awardspace Forum members to whom you should give your account information to, should you require personal assistance on the Forums. You do not have to accept a request to give your information out at all.. unless it is requested by a System Admin.  Both Forum Admin and System Admin are clearly denoted by their forum rank.

System Admin
Are members of the Forum Support usergroup who bear the rank System Admin and regularly respond to user queries. They are also part of the Support/Sales Team, if a user is asked for any login details from a System Admin they should give them, as a System Admin can delve a lot deeper into your account than anyone else can.

Forum Admin
Are members of the Forum Support usergroup who bear the rank of Forum Admin and are long-term Awardspace users who voluntarily give up their time to assist users with their queries. Forum Admin can be trusted to act appropriately with your account details. A Forum Admin may ask for your login details in order to assist you... but you are not under any obligation to give them.

Forum Staff
Are a usergroup consisting of non-awardspace Forum Support members, Forum Moderators and MIT's.  The primary purpose of the Forum Staff is to help users with their queries and to maintain order within the forum.

Moderators
Forum Moderators, help the Forum Support members with answering queries, help to maintain order within the forums. Forum Moderators may assist users privately by giving instructions in how to do things, but UNDER NO CIRCUMSTANCES should you give your login details to a forum moderator in order for them to assist you.

Mod-In-Training
Users who are training to become Forum Moderators. MIT'S may assist users privately by giving instructions in how to do things, but UNDER NO CIRCUMSTANCES should you give your login details to a Mod-In-Training in order for them to assist you.

The AwardSpace Forum Staff are always happy to help you. If you do have a particular issue which may require access to your AwardSpace account, please ensure that you only give these details to either the support/sales team via support@awardspace.com or the members of the "Forum Support" usergroup which consists of active AwardSpace system admins and Forum Admins (both groups denoted by their forum rank).

DO NOT GIVE ACCESS TO YOUR AWARDSPACE ACCOUNT TO ANYONE WHO IS NOT WITHIN THE FORUM SUPPORT USERGROUP OR THE SUPPORT/SALES TEAM.

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